Refund Policy

Last updated: December 11, 2025

At XMath AI, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on our subscription services.

Subscription Services

XMath AI offers monthly and yearly subscription plans that provide access to premium features. All subscriptions are billed in advance and renew automatically until cancelled.

Refund Eligibility

You may request a full refund within 7 days of your initial purchase if:

You have not used the premium features extensively
The service did not meet your expectations
You experienced technical issues that prevented you from using the service

Note: Refund requests made after 7 days from the purchase date will be reviewed on a case-by-case basis. We may offer partial refunds or account credits depending on the circumstances.

How to Request a Refund

To request a refund, please contact us at [email protected] with:

Your account email address
Date of purchase
Reason for the refund request

We will process your request within 5-7 business days. Approved refunds will be credited to the original payment method.

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
No partial refunds are provided for unused time in the current billing period (unless within the 7-day refund window)

Non-Refundable Situations

Refunds will generally not be provided in the following cases:

Requests made after 30 days from purchase
Violation of our Terms of Service
Account suspension due to abuse or fraudulent activity
Failure to cancel before automatic renewal (we send reminder emails)

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: [email protected]
Address: Sun Laurel Hata 505, 2027 Hata, Moji-ku, Kitakyushu, Fukuoka 800-0112, Japan

← Back to home